Warranty & Complaints
Maxima appliances come with a 12 month warranty. If, during this time, something breaks, you can send it back to us. Both the replaced parts and the cost for the hours of labour for this are free of charge.
The warranty only applies when something has broken during normal use, or due to a manufacturing defect. Damage by the user or normal wear and tear (of the parts) are not covered. Please note that the transport costs for the shipment to Maxima and back to you are for your own account.
Repair & investigation costs
In case of a defect outside of the warranty, repair costs will then apply. We will let you know the estimation for these costs in advance and will only go ahead with the repairs with your permission.
If you do not wish for the repair to be carried out, we charge an additional fee in the form of an investigation cost of €37,50.
Uncovering the reason behind the defect can take some time. Often various situations have to be tested in order to solve this. Sometimes the reason for the defect is untraceable, or the investigation shows that the item can no longer be repaired. In these cases, the investigation cost also applies, in addition to the shipping costs.
The investigation costs are often only a small part of the actual costs.
In the event that you have a complaint about a product or service? Then you can file a complaint by writing to firstname.lastname@example.org . We kindly ask you to describe the complaint as clearly as possible so that we can immediately start working for you in a solution-oriented way. Every complaint is received very seriously and dealt with with high priority.
If this does not lead to a solution, it is possible to register yourself for mediation via Stichting Webwinkelkeur. You can also turn to the ODR platform of the European Commission. This can be done via https://ec.europa.eu/consumers/odr/. We do our utmost for optimal customer satisfaction.